Refund policy

RETURN AND REFUND POLICY

Because many SOLHAUS pieces are original, handmade, limited, small batch, or made to order, purchases are final sale and returns or exchanges are not offered for change of mind, preference, or sizing.

Please review product photographs, measurements, sizing, materials, colors, and available options carefully before purchasing. Photography prints are made to order specifically for each purchase and are also final sale. Digital gift cards are final sale once issued.

If your order arrives damaged, incorrect, or there is another issue with your order, please contact hello@solhausstudio.com within 7 days of delivery. Please include your order number and clear photographs of the item and its packaging so we can review the issue and work with you to make it right.

CANCELLATION POLICY

If you need to make a change or cancel an order, please contact hello@solhausstudio.com as soon as possible. We’ll do our best to accommodate requests before processing begins.

For original artwork, jewelry, accessories, and Oyster Works objects, changes or cancellations cannot be guaranteed once an order has begun processing or has shipped.

Photography prints are made to order. Changes or cancellations, including shipping address changes, cannot be guaranteed once production has begun.

Digital gift cards are delivered electronically and may be fulfilled immediately, so changes or cancellations cannot be guaranteed once issued.