FREQUENTLY ASKED QUESTIONS
BEFORE YOU ORDER
What to know before you order:
Each product page includes the sizes, colors, materials, and options currently available. Options not shown are not currently offered. At this time, SOLHAUS is not accepting custom work, commissions, redesign requests, or special-order variations.
Are SOLHAUS pieces handmade?
Original artwork, jewelry and accessories, and Oyster Works objects are created by hand in small batches or as one-of-a-kind works. Natural variations in color, texture, shape, finish, placement, and material are part of what gives each handmade piece its individual character.
Photography prints are professionally printed to order from Christina’s original photography.
Will colors look exactly the same in person?
Every effort is made to represent SOLHAUS artwork, jewelry and accessories, objects, and photography as accurately as possible. Screens, devices, lighting, metallic and pearlescent finishes, pigments, natural materials, and print reproduction can all affect how color appears.
Slight differences between what is shown on screen and the piece or print in person may occur.
JEWELRY + ACCESSORIES
What materials do you use?
SOLHAUS jewelry and accessories may include gold-filled metal, sterling silver, anodized aluminum, brass, freshwater pearls, glass beads, gemstones, crystals, wood, shell, and vintage findings.
Materials specific to each design are listed on the individual product page.
Are SOLHAUS jewelry pieces hypoallergenic?
Many SOLHAUS jewelry pieces are made with materials commonly chosen for sensitive skin, including gold-filled and sterling silver components. Materials vary by design, and some pieces may include brass or other metals.
Please review the materials listed on each individual product page if you have known metal sensitivities. Because individual sensitivities vary, no material can be guaranteed reaction-free for every wearer.
How do I care for my jewelry?
Store jewelry in a cool, dry place and gently wipe with a soft, dry cloth after wear. When possible, store pieces separately to help prevent scratching or tangling.
Avoid water, perfumes, lotions, oils, excessive heat, and harsh chemicals. Pearls and other natural materials should be handled and stored with additional care.
Will sold jewelry be restocked or recreated?
Some SOLHAUS jewelry designs may return, while others are created in very limited quantities and may not be possible to recreate once sold. Availability depends on the materials used, including beads, natural elements, distinctive focal pieces, and components that may only be available in small quantities.
Similar colors, materials, or compositions may appear in future pieces, but exact recreations are not always possible.
ORDERS, SHIPPING + FINAL SALE
How quickly will my order ship?
Original artwork, jewelry and accessories, and Oyster Works are ready to ship and typically leave the studio within 1–3 business days.
Photography prints are made to order and typically require approximately 1–4 business days for production before shipment. Shipping time is additional. Photography prints are produced and shipped separately from other SOLHAUS items, so mixed orders will arrive in separate shipments.
Digital gift cards are delivered electronically and do not require shipping. Tracking information is provided for physical orders once shipped.
How is shipping calculated?
Shipping rates for original artwork, jewelry, accessories, and Oyster Works objects are based on the items in your order and are shown at checkout. Rates can vary depending on the product type, size, and shipping requirements.
Photography prints are made to order and fulfilled separately from other SOLHAUS items. Photography prints have a flat $7 shipping rate and will arrive in a separate shipment when purchased with other products.
Digital gift cards are delivered electronically and do not have a shipping charge.
Can I change or cancel my order after it is placed?
If you need to make a change or cancel an order, please contact SOLHAUS as soon as possible. We’ll do our best to accommodate requests before processing begins.
For original artwork, jewelry and accessories, and Oyster Works, changes or cancellations cannot be guaranteed once an order has begun processing or has shipped.
Photography prints are made to order. Changes or cancellations, including shipping address changes, cannot be guaranteed once production has begun.
What is your return or exchange policy?
Because many SOLHAUS pieces are handmade, one-of-a-kind, limited, small-batch, or made to order, purchases are final sale and returns or exchanges are not offered for change of mind, preference, or sizing.
Before purchasing, please review the product photographs, measurements, sizing, materials, colors, and available options listed on each product page. Photography prints are made to order specifically for each purchase and are also final sale. Digital gift cards are final sale once issued.
If your order arrives damaged or you receive an incorrect item, please contact SOLHAUS so we can help make it right.
What if my order arrives damaged or incorrect?
Please contact SOLHAUS within 7 days of delivery with your order number and clear photographs of the item and its packaging so we can help.
If your order arrives damaged or you receive an incorrect item, we’ll review the details and work with you to make it right.
CONTINUE SHOPPING
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Art
Shop All ArtworksOriginal mixed-media works driven by texture, material, color, and intuitive process.
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Jewelry
Shop All JewelryOriginal jewelry exploring color, texture, movement, and unexpected materials.
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